Contact and download help
Contact AI Business Kit
Use this page for download problems, corrections to a file, or feedback on how the kit worked in your business. We are a small team, so replies take a little time, but every message gets read.
Prefer to browse first? Answers to common download questions are on the FAQ page.
Send a message
Tell us what happened and which file was involved. The more specific you are, the faster we can reproduce the problem and fix it.
Other ways to reach us
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Mailing address
452 Tech Plaza, Suite 300, San Francisco, CA 94105, USA
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Email
[email protected] -
Phone
+1-415-555-0198 -
Working hours
Mon–Fri: 9:00 AM – 6:00 PM
If your download stops halfway, try a different browser or a stable Wi-Fi connection first, then write to us with the file name that failed. That detail saves a full round of follow-up.
Download ReadyFind us in San Francisco
AI Business Kit is based at 452 Tech Plaza. The map shows the neighborhood around our office. Visits are by arrangement — for the fastest help with download issues, use the form above.
452 Tech Plaza, Suite 300, San Francisco, CA 94105, USA
What to write about
A short, concrete note helps more than a long general one. These are the messages we can act on right away, because they point to a file we can open and test on our side.
Download issues
A file that will not download, a ZIP that will not open, or an error from your unzip tool. Tell us your system, the browser you used, and the exact file name so we can try the same path.
Awkward templates
A client reply or proposal that reads stiffly for your trade. Copy the sentence that feels off and tell us what you sell — that context decides how we rewrite the sheet.
Prompts that misfire
A ready-to-use AI prompt that stopped working in your assistant or returns thin output. Paste the prompt and the result you got. We test it as written before we change it.
What you actually use
Tell us which files you open every week and which ones you skip. That list shapes what gets revised in the next version of the kit. Requests for new topics are welcome, though not every one fits a static kit.
What to include in your message
Four details turn a vague report into a fix we can ship. If you can answer these, we can usually reproduce the problem without asking twice.
Your setup
Operating system and the program you used to open the file — for example Windows with built-in extraction, macOS Archive Utility, or a phone file app.
Exact file name
Copy the name from the folder, such as the pricing sheet or the client reply set. Similar names hide different files, so the exact name matters.
Prompt and output
If output was poor, paste the prompt text and a short sample of the result. We rerun it in a clean session to see where it drifts.
What we cannot help with
We keep support narrow so answers stay honest. Some questions belong with the provider of the tool you use.
No support for AI platforms, automation tools, or office software. Account or billing questions about your AI assistant or office software go to that provider.
No legal, tax, or accounting advice on the numbers you enter into the calculators. Check figures with a qualified local adviser before you quote or file.
What we do cover: the ZIP download, opening files, and wording inside our templates and prompts.
Response times
Messages are usually answered within a few business days. Download problems get priority because they block everything else.
If you have not heard back after a week, send a follow-up and mention the date of your first message so we can find it. One thread per issue keeps the history in one place.
Hours
Mon–Fri, 9 AM – 6 PM
Priority
Download help first
Feedback that changes the kit
Reports about a broken prompt or a confusing template go straight into the revision list. If several people flag the same file, it gets rewritten rather than patched.
That is the main way AI Business Kit improves between versions, and it is why we ask for the file name. Tell us how you used the file in a real job — that story decides the fix.
See what is insideQuick answers before you write
Three checks solve most messages we receive. If none of these fit, use the form — we will pick it up from there.
My ZIP will not open. What should I try first?
Re-download the file on a stable connection, then open it with your system tool — File Explorer on Windows or Archive Utility on Mac. If it still fails, write to us with your system name and the browser you used.
A template sounds wrong for my business. Will you rewrite it?
Send the file name and the sentence that feels off, plus what you sell. We cannot rewrite every file on request, but flagged wording goes into the revision list for the next version.
Can you help with my AI account or office software?
No — those accounts belong to their providers. Contact your AI assistant or office software provider for login, billing, or settings. We help with the files inside AI Business Kit only.
How long until I hear back?
Usually within a few business days, Monday to Friday. Download blockers go first. If a week passes, reply to your first message with its date so we can trace it.
Ready when you are — write once, hear back soon
For download help, include the file name and your system. For feedback, tell us which sheets and prompts you use most. Or grab the kit again while you wait.
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